Integrate apps for Work Management efficiency
Eliminate silos, remove manual tasks and keep teams aligned with a code-based integration platform.
Work Management tools are the backbone of modern collaboration - helping teams plan, track, and execute work efficiently. However, when key apps like Jira, monday.com, Zendesk, Confluence, Trello, NetSuite, Salesforce, and Slack operate in silos, teams struggle with disjointed workflows, inefficient communication, and manual data entry.
You can eliminate these roadblocks using integrations to automate workflows, synchronise data and enable seamless migrations so your teams can work from a single source of truth across your Work Management ecosystem.
Discover the advantages of a code-based integration platform.
Integrate these Work Management apps
Confluence
via a managed connector*
Jira
via a managed connector*
monday.com
via a managed connector*
NetSuite
via a managed connector*
Salesforce
via a managed connector*
Slack
via a managed connector*
Trello
via a managed connector*
Zendesk
via a managed connector*
Any app
via a generic connector**
* Managed connectors allow you to focus on building the integration script, and we'll handle the authentication process for you.
** The generic connector allows you to connect to any app with a web-based REST API.
Why integrate your Work Management tools?
1. Instantly post to Slack when an item is created on a monday.com board
Project updates on monday.com can go unnoticed, leading to missed deadlines and misalignment, and then your team send manual updates in Slack, which is time-consuming and error-prone.
Instead, an integration can automatically post a message on Slack whenever a new item is added to a monday.com board.
This ensures that:
- Teams get instant notifications in their Slack channels.
- Stakeholders stay informed without manually checking monday.com.
- Communication gaps are reduced, ensuring better project alignment.
2. Create a page in Confluence Cloud when a Jira Cloud issue is created
Development teams track issues in Jira Cloud, but documenting fixes, features, and project updates often happens separately in Confluence, leading to missing or outdated documentation.
Using an integration, you can automatically generate a Confluence page whenever a new issue is created in Jira Cloud, ensuring your documentation stays up-to-date!
The benefits:
- Developers and Product Managers maintain up-to-date project documentation.
- Reduces manual effort and risk of incomplete documentation.
- Creates a single source of truth for feature releases and bug fixes.
3. Sync Jira Cloud issues and Salesforce cases
Support teams log customer issues in Salesforce, but development teams track work in Jira. Without synchronisation, critical issues can get lost between systems, leading to delayed resolutions and frustrated customers.
Automatically sync Jira issues and Salesforce cases using an integration, ensuring:
- Support teams see real-time updates on engineering progress.
- Developers receive all necessary details without switching tools.
- Faster issue resolution and improved customer satisfaction.
4. Sync a bespoke or legacy app with Jira using a Generic Connector
Many organisations rely on bespoke or legacy applications that can't integrate with modern Work Management tools. As a result, teams manually transfer data, leading to errors, inefficiencies, and lack of visibility.
Use the Generic Connector for seamless synchronisation between your bespoke apps and Jira (or any other Work Management tool).
- Tasks created in the custom app will automatically appear in Jira.
- The custom app is automatically updated when the Jira issue is updated.
- Gain real-time visibility into work progress for IT, project managers and business stakeholders.
A revolution in service delivery reporting
Discover how Adaptavist Managed Services saved over £90,000 annually by connecting Jira and monday.com using ScriptRunner Connect.
5. Create a Jira issue when a ticket is created in Zendesk
Customer support teams use Zendesk to manage tickets, while development teams track bugs and feature requests in Jira Cloud. Without seamless integration, support agents need to manually log issues in Jira, leading to delays, miscommunication, and lost tickets.
Using an integration, you can create a Jira issue automatically when a new Zendesk ticket is submitted, ensuring development teams are immediately notified of customer-reported issues.
The benefits:
- Eliminates manual data entry, reducing errors and saving time.
- Ensures support and development teams stay aligned.
- Accelerates issue resolution, improving customer satisfaction.
Why Work Management teams choose ScriptRunner Connect
- Efficiency gains: Automate tedious tasks and focus on high-value work.
- Better team alignment: Keep marketing, IT, sales, and support teams in sync.
- Single source of truth: Ensure consistent data across Jira, Salesforce, monday.com, and more.
- Scalability & flexibility: Adapt to changing Work Management needs effortlessly.
